Privacy Policy

Effective Date: March 01, 2024

1. Introduction and Commitment to Data Privacy

Welcome to FlipJoy, LLC (“FlipJoy,” “we,” “us,” or “our”). As an eco-conscious platform dedicated to providing families with a dynamic toy-swapping experience, we uphold the highest standards of privacy and security for our Members’ (“Member”, “you”, or “your”) personal information. This Privacy Policy embodies our commitment to transparently manage, use, and protect your data, and is applicable to all interactions and engagements with our website, https://flipjoytoys.com (our “Website”).

By using our Services, you consent to the data practices detailed herein. We collect information essential for delivering an enriching Member experience, facilitating secure transactions, and maintaining open communication about our Services. Our privacy practices are designed to comply with relevant data protection laws and regulations, ensuring that your personal and payment information is handled with integrity and care.

Your access to and use of FlipJoy’s Services confirm your acceptance of this Privacy Policy and your agreement to the data handling practices described. We are committed to preserving the trust you place in our Service and welcome you to our community that values both sustainability and privacy.

This policy applies to information we collect:

On this Website.
In email, text, and other electronic messages between you and this Website.
When you interact with our advertising and applications on third-party websites and Services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by FlipJoy or any third party (including our affiliates and subsidiaries); or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

2. Types of Information Collected

FlipJoy is dedicated to upholding the privacy and security of our Members’ information. We collect various types of data to enhance the Member experience on our toy swap Service platform.

Personal Information

Full name, mailing address, email address, and phone number for identity verification and communication.
Optional details about your child’s birth month and year, and gender for a tailored toy swap experience, which are not mandatory for Service participation.
Billing and credit card information to complete purchase transactions.

Service Usage Data

Details of your interactions with our platform, including swap history and feedback.
Records of activities on our website for operational purposes, like account registration and Service usage.

Device and Access Information

Technical data such as IP addresses, browser types, device identifiers, and operating systems.
Browsing history and interaction information for analytics and Service enhancement.

Member-Generated Content (UGC)

Photos uploaded by Members for the purpose of toy swap approvals are kept confidential and are not publicly shared.

Methods of Collection

Information provided directly by Members through account registration, transactions, and direct communications.
- For essential communications related to your membership, such as transaction confirmations and service notices, we utilize Mailchimp to ensure timely delivery of such information. Your contact details are processed for these purposes, adhering to our privacy standards and Mailchimp’s data handling policies.
- Members have the option to opt-in to receive promotional materials via email. We use Mailchimp to manage and send these communications.
Data automatically collected using cookies, tracking technologies, and analytics tools such as Google Analytics, Monster Insights, and advertising pixels from social media platforms, to understand Member behavior and improve our services.
Data obtained from third-party sources, including Service providers and marketing campaigns.

3. Use and Purpose of Collected Information

The information we collect at FlipJoy serves various functions essential to our operations:

Service Provision and Enhancement

To deliver the personalized toy swap Service you expect from us.
To process your transactions securely and manage your Member account efficiently.
To offer, customize, and improve our Services based on Member subscriptions and orders.

Personalization

To adapt our Services to your preferences and usage patterns, providing a personalized Member experience.

Communication

To keep you informed about your account, our Services, and updates to our offerings.
To respond to your inquiries and provide customer support.

Marketing and Promotions

To conduct marketing efforts and promotional campaigns.
To engage in targeted advertising based on your interests and behaviors.

Analytics and Improvement

To analyze usage trends and feedback, enabling us to enhance our Service quality.
To gain insights into our Members’ demographics and preferences.

Security and Quality Enhancement

To uphold the integrity and security of our Services.
To manage and develop new offerings, ensuring the continual improvement of our platform.

Legal and Regulatory Compliance

To fulfill legal requirements and enforce our contractual obligations.
To process information as necessary to comply with laws and regulations.

Processing Basis

Your consent forms the basis of our data processing activities.
We also process data for legitimate interests, contractual necessities, and to meet legal obligations.

We may integrate data we gather with information from external sources to further improve your experience and our Services, ensuring responsible and secure use of your personal details.

4. Information Sharing, Disclosure, and International Transfers

At FlipJoy, we value the trust you place in us and are committed to the responsible management, use, and protection of your personal information. This section outlines the circumstances under which your information may be shared or disclosed.

Sharing with Service Providers

We partner with various Service providers to assist in the seamless operation of our toy swap Service. These providers offer support in areas such as payment processing, delivery logistics, cleaning, and customer Service. Our Service providers are bound by contractual obligations to maintain the confidentiality of your information and to use it only for the purposes of providing their Services to us.

Third Parties for Marketing

With your explicit consent, we may share your information with third parties for marketing purposes. This enables us to present you with targeted advertising and promotional offers that align with your interests and preferences.

Legal Authorities

We may disclose your information to legal authorities when required by law or in order to protect our rights. This includes compliance with court orders, legal processes, or other law enforcement measures. We are committed to ensuring the safety and security of our platform and may share information to prevent unlawful acts or protect our rights and those of our Members.

Business Transactions

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be shared or transferred as part of the transaction, in accordance with applicable laws. We will take appropriate measures to ensure the continued protection of your information during such transitions.

International Data Processing and Storage

FlipJoy operates within California but may engage with third-party Service providers for functions such as but not limited to cloud storage or email communication, which could involve data processing or storage outside the United States. We ensure these providers adhere to strict data protection standards, comparable to or exceeding those in the U.S. Our commitment is to maintain robust data safeguards, irrespective of where your data is processed or stored, aligning with recognized legal frameworks to ensure your information’s security and privacy.

Children’s Information

In alignment with children’s privacy protection laws, we collect optional information about children only with parental consent and limit our use of children’s data to what is necessary for our Services. Parents have the right to access, modify, or delete their children’s information.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

5. Commitment to Safeguarding Children's Privacy

At FlipJoy, we prioritize the privacy and safety of family members, especially when it involves information related to children. While our Service is exclusively for adult use, we recognize that adults may choose to provide optional information about their children to enhance the toy swapping experience. We adhere to the Children’s Online Privacy Protection Act (COPPA) and relevant privacy laws, ensuring that any information related to children is handled with the utmost care and consent.

Optional Sharing of Children’s Information

Parental Discretion: The Service allows adults to optionally provide their children’s birth month and year, and gender. This information is not mandatory and is solely intended to personalize and improve the Service provided.

Age Range Selection: Adults specify the age range of toys that are appropriate for their children, aiding us in customizing our offerings to better align with the children’s developmental stages and interests.

Parental Consent

Consent through Provision: When adults enter their children’s birth month and year, and gender information, they are providing their consent for us to use this data to enhance the Service. This process is designed to be straightforward and respectful of the adults’ autonomy.

Purpose of Collection: The optional data assists us in tailoring our Service to the children’s needs, utilized solely for Service improvement and not shared with third parties, except as necessary for delivering the Service or complying with legal requirements.

Empowering Members

Review and Deletion: Members can review and request the deletion of the optional information about their children at any time.

Revocation of Consent: Members can contact FlipJoy to revoke consent and request the removal of their children’s information, thereby stopping its use in our Service.

For any questions or to exercise these rights, please contact us at support@flipjoytoys.com. FlipJoy is committed to providing a secure, enjoyable, and respectful platform, ensuring the privacy of all family members is maintained and valued.

6. Data Security and Retention at FlipJoy

Ensuring Your Data’s Security

FlipJoy is committed to safeguarding your personal and account information with a robust blend of physical, technical, and administrative security measures. These include SSL certificates, HTTPS for secure data transmission, and advanced security tools like Solid Security, which provides features such as brute force protection, two-factor authentication, file change detection, and security logging. Despite our efforts, we acknowledge the inherent risks of online data transmission and cannot guarantee absolute security.

Data Retention Policy

FlipJoy retains your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including but not limited to for the provision of our toy swap Service, compliance with our contractual and legal obligations, and for as long as your account remains active. Should you choose to close your account or discontinue using our Services, we will delete your data in accordance with our retention policy and legal requirements, ensuring it is not kept indefinitely.

In certain cases, we may retain your information for longer periods as permitted or required by law, such as for tax, accounting, or other legal requirements. This retention includes holding onto your data to defend against potential legal claims or to comply with regulatory obligations.

Requesting Deletion of Your Data

You have the right to request the deletion of your personal information. Upon such a request, we will endeavor to delete your data promptly, subject to necessary exceptions. For instance, we may need to retain specific information to complete transactions you have initiated, comply with legal obligations, address safety issues, or maintain necessary records for internal analytical and operational purposes. It’s important to note that requesting deletion of your data may impact our ability to provide you with certain Services, and may limit your use of the FlipJoy platform.

Breach Notification Protocol

If a data breach occurs, our team will assess the situation and take immediate containment actions. Affected Members will be notified without undue delay, provided with details of the breach, and guided on protective measures. We will also comply with all regulatory reporting obligations and undertake a thorough review to prevent future incidents.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

7. Third-Party Services and External Links

Third-Party Services Interaction

FlipJoy’s Services may include or offer third-party products, Services, and links to other websites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. The inclusion of any links does not necessarily imply a recommendation, endorse the views expressed within them, or affirm their content. We encourage you to be aware when you leave our Service and to read the privacy statements of any other site that collects personally identifiable information.

Navigating External Links

When you engage with external links provided on our platform, you’re stepping beyond the jurisdiction of our Privacy Policy. These third-party sites may have their privacy practices and data collection strategies, which might significantly differ from ours. We advocate for a proactive approach: review their policies, understand their data handling practices, and ensure you’re informed about how they might use your personal information.

Interactions with Social Networking Sites

Our Service might allow interactions with social networking platforms, which could lead to these platforms collecting or sharing your personal information. It’s crucial to recognize that their privacy practices are outside our governance. We encourage you to familiarize yourself with the privacy policies of any social networking sites you interact with through our Service.

Member Responsibility and Discretion

We urge you to exercise discernment when navigating third-party Services or external links. Your privacy and security online rest significantly on your awareness and the decisions you make regarding the sharing and exposure of your personal information. While we strive to provide a secure platform, the digital realm extends beyond our purview, and your vigilance is your best defense.

Updates and Communication

Our practices regarding third-party Services and external links may evolve, reflecting changes in our Service offerings or interactions with third parties. Any significant updates to this policy will be communicated to you through our website or via email, ensuring you remain informed about how we handle your information in the context of third-party interactions.

8. Your Rights and Choices at FlipJoy

We recognize and uphold your rights concerning your personal data. You have the right to:

Access and Review: View and check the accuracy of your personal information within your FlipJoy account.
Data Correction: Request updates or corrections to your personal information if you find inaccuracies.
Deletion Requests: Ask for the deletion of your personal information, subject to necessary exceptions like completing transactions or legal obligations.
Opt-Out of Marketing: Choose not to receive marketing communications and adjust your preferences within your account settings.
Unsubscribe from Emails: Use the unsubscribe link in our emails to opt-out of future marketing communications.
Targeted Advertising Choices: Exercise your choice to opt-out of targeted advertising using the provided mechanisms on advertising networks’ opt-out pages.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Data Security and Retention

FlipJoy is committed to safeguarding your personal information through comprehensive security measures. We retain your information as long as necessary for our Service provision, legal compliance, and dispute resolution. Requests for data deletion will be honored in accordance with our operational and legal requirements.

Managing Your Preferences

You have control over your marketing preferences and can opt-out of receiving promotional communications or targeted advertising. These preferences can be managed directly within your account settings or through the marketing communications we send.

For Assistance or Questions

If you have questions about your rights, data security, or how to manage your preferences, please contact us at support@flipjoytoys.com. FlipJoy is dedicated to ensuring a transparent, secure, and Member-centric experience regarding your personal data and privacy rights.

9. Revisions to This Policy

At FlipJoy, we are dedicated to upholding transparency and trust in our relationship with you. Our Privacy Policy may undergo modifications to reflect changes in our Services, legal requirements, or privacy practices.

Modification Rights: FlipJoy reserves the right to update or amend this Privacy Policy at any time to align with Service improvements and adjustments, legal changes, or enhanced privacy commitments.
Notification of Changes: Any alterations to our Privacy Policy will be communicated via our website and potentially through email notifications. We aim to ensure you are well-informed about our data protection practices and any modifications to them.
Acceptance of Changes: Continued engagement with FlipJoy’s Services after changes to our Privacy Policy signifies your acceptance of the revised terms. Regularly reviewing our Privacy Policy is recommended to stay informed about your data rights and our commitments.
Effective Date: The most recent version of our Privacy Policy, along with its effective date, is always accessible on our website, ensuring you have the latest information on our data protection practices.

10. Contacting FlipJoy

If you have questions, concerns, or need further information about our Privacy Policy or data handling practices, please feel free to reach out:

Email Communication

Postal Correspondence

Send any written inquiries or formal requests to FlipJoy, LLC at 3494 Camino Tassajara, Unit #5045 Danville, CA 94506.

11. Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
Data portability.
Opt-out of personal data processing for: targeted advertising (excluding Iowa); sales; or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights, or to appeal a decision regarding a consumer rights request, please email support@flipjoytoys.com.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: support@flipjoytoys.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.