Frequently Asked Questions

At FlipJoy, we understand that sometimes you just need toys for a short time without the need to swap. Whether you're traveling, expecting young visitors, hosting family, or a grandparent who wants to be prepared without maintaining a full toy collection, our rental service is perfect for you. Rent high-quality toys, hassle-free, for as long as you need them!

For Existing Members:

• If you encounter any issues with your toy flip or have other concerns, please use our I Need Help form available through your member profile. This form is tailored to quickly address inquiries from our existing members, ensuring prompt and efficient resolution.
• For issues related to a specific toy flip, please report them within 30 days of the scheduled flip date. This policy helps us manage and resolve issues effectively while the details are still fresh, ensuring the quality and satisfaction of your toy swap experience.

For Non-Members or General Inquiries:

• If you're not currently a member but have questions or need assistance, our Tidio chat is available in the bottom right corner of our website. Here, you can find resources, get answers to common questions, and submit requests for assistance. Our team is ready to help you learn more about FlipJoy and how you can become part of our community.

Please view our refund policy.

Please view our compliance policy.

No problem, you can utilize the Find my FlipID form on your member profile to look up lost FlipIDs.

At FlipJoy, we prioritize the safety and quality of the toys during exchanges. We actively protect the toys during delivery, but in the absence of a covered area, we request members to first place toys in the FlipJoy bag to aid in appropriate sizing and to avoid the bag being marked as lost, then use an additional protective layer such as a sturdy trash bag or a tarp. This precaution is essential in adverse weather conditions. Upon delivery, you'll receive an email notification, allowing you to take timely action to safeguard the toys, ensuring a delightful swap experience for everyone.

Mornings can be busy, so consider setting out your bag(s) the evening before if you have a secure spot. This little preparation can make your flip morning worry-free. We understand that things can sometimes slip your mind. If you forget to place your toy bag outside on the day of your scheduled flip, we've got you covered. Simply log into your member profile and use the cancellation and rescheduling form to reschedule your missed flip, selecting the "missed bag" option. We want to keep the process hassle-free: the first two times this happens, you can reschedule your flip without any additional cost. However, starting from the third instance, a $35 rescheduling fee will apply if you choose to reschedule. This fee helps cover the additional logistics and costs incurred. Alternatively, you may opt to forgo the missed flip and use the "Ready to Flip" form to schedule your next exchange.

Simply use any bag or container for your next flip as long as toys are properly sized. To support our sustainability mission, a $5 replacement fee will automatically apply for each lost bag.

At FlipJoy, we ensure high-quality toys by setting minimum value requirements. As children grow, their toys often become more complex and valuable, so our service adapts accordingly. You can swap:

• 10 toys (minimum value $10 each) for kids under 3 years.
• 5 toys (minimum value $20 each) for kids aged 3 to 5.

You can choose a different age category for the toys you’ll receive, no matter the age of the toys you send.

Our toys cover these age ranges:

•  6-12 months
• 1-3 years
• 3-5 years

At FlipJoy, we recognize that children's interests and abilities can vary widely, even within the same age group. That's why our age categories—6-12 months, 1-3 years, and 3-5 years—are intentionally broad. We've seen firsthand that younger kids often grow and learn quickly with toys designed for older children, while older kids can find new and imaginative ways to engage with toys aimed at younger ages. Our primary focus is on the novelty factor; we believe that the excitement of exploring new and different toys is what truly captivates children's attention and enthusiasm for play. By offering a diverse selection that encourages this sense of discovery, we aim to enrich the play experience for kids of all ages, ensuring it's both safe and enjoyable.

Yes, you can schedule your flips anytime using the Ready to Flip form located in your member profile. You will have the option to submit your photo(s) at this time, but it is not required. If you choose to submit your photos at a later date, please ensure they are submitted by the Sunday preceding your scheduled Wednesday flip. This ensures adequate time for approvals and to accommodate any changes that may be requested. If your photos are not submitted by the deadline we will need to cancel the flip.

Our FlipJoy bag is 24”x36”, approximately the size of 1.5 standard 13-gallon kitchen trash bags. The selection of toys you plan to send in must fit comfortably in the provided FlipJoy bag. If the toys don't fit, please select a different combination of toys that can be accommodated within the bag.

We understand that as kids grow, their toys do too! Older children's toys often involve more details and complexity, which can be reflected in their cost. At FlipJoy, we adjust our flip values for different age groups to ensure every flip is fair and fun. This way, we make sure that all our young friends, no matter their age, get to enjoy toys that are just right for their stage of growth and discovery!

Absolutely, we prioritize the health and safety of your children. All toys are meticulously cleaned and sanitized using kid-safe products, ensuring they're safe even if placed in a child's mouth. We understand the importance of using products that are not only effective in sanitizing but also safe for your child's skin and overall health. If your child has skin sensitivities or allergies, we encourage you to reach out through the I Need Help form in your member profile to inquire about the specific products we use. Our team is committed to transparency and will provide you with all the necessary details to ensure your peace of mind.

Rest assured, there's no need to worry. Once you receive toys from a flip, they are yours to keep. If a toy breaks or gets lost, there are no consequences for you. However, when preparing for your next flip, remember we cannot accept broken toys. Simply choose another toy in good condition that you're ready to part with to ensure it meets our quality standards for the next swap.

Absolutely! Once the toys from FlipJoy are delivered, they're yours to enjoy. Your children have the freedom to keep any or all of the toys from the set. For your next flip, simply send back any toys you're ready to part with, ensuring they meet our quality guidelines. And remember, if your child outgrows or loses interest in a toy later on, you can always include it in a future flip. It's all about flexibility and keeping the joy of play alive!

At FlipJoy, we offer the flexibility to schedule your toy swaps on any Wednesday that best suits your convenience. If your subscription includes multiple flips each month, you can schedule these flips on the same Wednesday or spread them out over different Wednesdays within the month, depending on what works best for your family. Once you are a member, you will have access to the Ready to Flip form. Here, you'll find the currently available delivery dates, allowing you to choose a day that works best for you. We update this tool regularly to reflect any changes in our delivery schedule, ensuring you have the most current information at your fingertips. Please note: Our delivery schedule may occasionally adjust due to extenuating circumstances.

While we understand the appeal of requesting specific toys, FlipJoy takes a different approach. We carefully curate a diverse selection of toys for each bag, aiming to surprise and engage your child with new and interesting play options every month. Our service is designed to relieve you from the time-consuming task of researching and selecting toys, providing a convenient and delightful discovery experience for both you and your child.

We recognize that families often have children of different ages, each with their distinct play preferences. While we cannot mix toys from different age groups in one bag, we offer several flexible solutions to ensure every child enjoys new and exciting toys:

• Option 1: You can change the age range for the toys you receive each month. This way, you can alternate the toy selection to cater to the different age groups of your children, ensuring they each receive toys that are age-appropriate and engaging.
• Option 2: If you need toys for two different age groups simultaneously, you can utilize our subscription flexibility. Choose anywhere from 1 to 4 flips per month, allowing you to dedicate flips to each child. You can schedule these flips on the same Wednesday or spread them out over different Wednesdays within the month, depending on what works best for your family. Just remember, each flip requires you submit a separate set of toys for swapping.

Yes, we offer discounts for longer-term subscriptions. Please see our current subscription offerings on our pricing page.

Your FlipJoy subscription is based on the calendar month. You will have the flexibility to schedule your toy flip(s) on any available Wednesday within that month — whether there are four or five Wednesdays. Any unused flips do not rollover to the next month. At FlipJoy, we recognize that the timing of your subscription sign-up can impact the number of available opportunities you have to schedule a flip within the month. Those who join earlier in the month naturally have more Wednesdays to choose from compared to those who sign up later. To ensure fairness and flexibility for all our members, regardless of when they join, we offer the following options:

• Start Flipping This Month: If you sign up and find a Wednesday or multiple Wednesdays in the current month that suits you for your flip(s), you can start right away. In this case, your payment will also begin in the current month.
• Postpone Until Next Month: Alternatively, if you prefer, you can sign up now but delay your payment and start your flip(s) from the first Wednesday of the next month. This option ensures you have access to all available flip days in that month.

Choose the option that aligns best with your schedule and start enjoying your FlipJoy experience!

Yes, if your subscription allows for multiple flips in a month, you can choose to schedule your flips all at once or spread them throughout the month. You can schedule up to 4 flips on a single day, provided your subscription tier supports the number of flips you wish to schedule.

Yes, you can adjust the number of flips you receive per month at any time during your subscription cycle. If you opt to increase the number of monthly flips, you can apply this change immediately or wait until the next billing cycle. Should you choose to wait, your monthly rate will be adjusted to reflect the new number of flips. Here’s a breakdown of how this works for each plan if you decide to upgrade immediately:

• Monthly Subscription: If you upgrade (e.g., from 1 flip to 2 flips per month), you will be charged an additional amount immediately for the extra flips you wish to  schedule in the current month. Your subscription fee for the subsequent months will adjust to the new rate based on the number of flips.
•  6-Month Subscription: If you decide to upgrade during your subscription term, the additional cost will be calculated based on the remaining months in your 6-month plan and the difference in cost per flip. For example, if you're in the third month of a 6-month plan and want to increase your flips, the prorated charge will cover the cost difference for the remaining three months.
• Flexibility Plan: This plan is fixed in terms of the number of flips (6 flips over a year) and does not support mid-term upgrades. If you need more flips, you can consider transitioning to a monthly or 6-month plan once you complete your 6 flips.

 Please note, downgrading your plan will not result in an immediate refund or credit but will adjust your subscription rate for the following billing cycle.

To modify your subscription to increase or decrease your monthly flips, simply login to your member profile and complete the Subscription Change Request Form. We're here to ensure your subscription perfectly aligns with your family's evolving needs, and we'll assist you in making the adjustments seamlessly.

We understand that life can get busy, and you might not always be able to use your toy flip every month. However, to keep our service running smoothly for all of our FlipJoy families, unused flips do not roll over to the next month. We encourage you to make the most of your subscription by scheduling your flip within each month. It's a great way to ensure your little ones always have something new and exciting to explore!

Yes, you can cancel anytime from your profile. Remember to cancel before your next billing cycle to avoid charges. Please note that for 6-month or flexibility subscriptions, we do not offer prorated refunds for cancellations made during your subscription period. Your subscription will remain active and you can continue to use the service until the end of your current billing period.