Toy Selection Guide

You can cancel your rental and request a full refund up to 48 hours before the start of your scheduled delivery time. If you need to cancel, simply reply to your confirmation email or contact us at rentals@flipjoytoys.com. Once the refund is processed, you can expect to see the funds returned to your original payment method within 5-10 business days, depending on your bank.

Our toy rentals are designed for children aged 6 months to 5 years. We can provide a bag of toys focused on a single age range or a mix of toys suitable for multiple children across different ages. Just let us know your needs, and we’ll ensure the toys are a great fit.

Absolutely! When you book your rental, you can provide details such as the number of children, their ages, genders, and interests. We’ll use this information to curate a bag of toys tailored to your needs. If you prefer, you can also leave the selection up to us, and we’ll provide a variety of toys sure to delight any young child. Additionally, if you'd like, we can include books in your rental—just let us know your preference when you book!

Yes, we can deliver toys directly to hotels or vacation rentals within our service areas of Walnut Creek, Alamo, Danville, San Ramon, and Dublin. If you're staying at a hotel or rental property, please make sure to notify the front desk or property management ahead of time to ensure they’re aware of the delivery. We do not deliver to airports or locations outside our service area. If no one is available at the scheduled delivery or pickup time, additional delivery attempts may incur a fee, or the rental may be canceled without a refund.

Yes, you can extend your rental period if needed! Please contact us at least 24 hours before the scheduled pickup time to request an extension. Extensions are subject to availability. Once approved, we will automatically charge the card on file for the additional rental day(s). The extension will be confirmed, and your rental period updated, once the payment has been successfully processed.

As a toy swap company, the toys you rent from us may show some signs of wear. However, all toys meet our strict minimum quality requirements and are carefully inspected and sanitized before each rental. If you have any concerns about the condition of the toys you receive, please let us know, and we'll work with you to resolve any issues.

We understand that accidents happen, and toys may experience some wear and tear during playtime. If a toy is lost or damaged, please let us know as soon as possible. We aim to be understanding and will work with you to find a solution. In the event of significant damage or loss, a replacement fee may be charged, based on the assessed value of the toy. This fee will be communicated to you prior to processing.